Privacy Policy

1. Introduction

Kiwi Digital Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kiwidigital.biz, use our services, or communicate with us.

We operate in compliance with the New Zealand Privacy Act 2020 and related privacy principles.

2. Information We Collect

2.1 Information You Provide

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, business name, and job title when you submit enquiries or contact forms
• Project Information: Details about your business needs, project requirements, and communications during consultation
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Records of correspondence via email, phone, or other channels

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages
• Device Information: Device type, screen resolution, and general location (country/region level)
• Cookies: See Section 4 below for details on our cookie usage

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development and AI integration services
• Communication: To respond to your enquiries, send project updates, and provide customer support
• Business Operations: To process invoices, manage contracts, and maintain business records
• Website Improvement: To analyze website usage, understand user behavior, and improve user experience
• Marketing: To send relevant updates about our services (you can opt out at any time)
• Legal Compliance: To comply with legal obligations and protect our legal rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze traffic and performance

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics / Cloudflare Analytics)
• Functional Cookies: Remember your preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Third-Party Services

We use the following third-party services that may collect and process your information:

• Google Analytics: Website traffic analysis (subject to Google's Privacy Policy)
• Cloudflare: Website security and performance (subject to Cloudflare's Privacy Policy)
• Email Service Providers: For business communications
• Payment Processors: For secure payment processing (we do not store full payment card details)
• Cloud Hosting: AWS, Vercel, Cloudflare, and other infrastructure providers

These third parties have their own privacy policies governing their use of your information.

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption (HTTPS/TLS)
• Regular security assessments
• Access controls and authentication
• Regular backups and disaster recovery procedures

Your data may be stored on servers located in New Zealand and internationally (including AWS regions). We ensure that international data transfers comply with NZ privacy laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention include:

• Active client relationships and ongoing projects
• Legal and regulatory requirements (e.g., tax records for 7 years)
• Business records and contract management

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the New Zealand Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, please contact us at privacy@kiwidigital.biz.

9. Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers: To trusted third-party service providers who assist in our business operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our clients and the public

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

10. International Data Transfers

As a globally-operating company headquartered in New Zealand, we may transfer your information to countries outside New Zealand for processing and storage. We ensure that such transfers comply with NZ privacy laws and implement appropriate safeguards.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: